FAQ

Initial care when receiving your new plants
OPEN IMMEDIATELY:  Fresh air is the first step toward recovering from their journey. CAREFULLY UNWRAP:  Remove any paper, plastic, and/or other packaging d...
Mon, 12 Aug, 2019 at 4:12 PM
When will my box arrive?
Your box will ship the 25th of the month and you should receive an email with your tracking information at that time. If you are a new subscriber and have s...
Mon, 12 Aug, 2019 at 4:15 PM
How much does shipping cost?
Shipping and handling is added during checkout and is a flat rate per shipment ($7.95 for the Succulent Box and $8.95 for the Combo Box).  
Mon, 12 Aug, 2019 at 4:15 PM
Do you take returns or exchanges?
We don’t accept returns or exchanges on subscription boxes or the items in them. But if an item arrives damages or is missing from your box, we’ll mail you ...
Mon, 12 Aug, 2019 at 4:18 PM
What happens if my succulents break during shipping?
Fortunately, succulents are VERY hardy, and can usually be revived. Succulents Monthly offers a 100% satisfaction guarantee, so we’re happy to ship you a re...
Mon, 12 Aug, 2019 at 4:19 PM
My delivery hasn’t turned up – what do I do?
If you are anticipating a delivery and it hasn’t shown as expected, please let us know immediately by emailing us at support@succulentsmonthly.com and we wil...
Mon, 12 Aug, 2019 at 4:27 PM
Will my subscription renew?
There are a few different scenarios with regard to subscription  renewals.  The most popular way to enjoy Succulents Monthly is experiencing  monthly collec...
Mon, 12 Aug, 2019 at 4:24 PM