FAQ

COVID-19 UPDATE
We know you are all trying to process this current pandemic and we want to let you know what we are doing at Succulents Monthly to stay safe and calm. W...
Thu, 12 Nov, 2020 at 2:59 PM
When will my order ship?
We're as excited as you are to get your Succulents Monthly box on its way!  Your order confirmation will provide you with your first box’s schedule...
Thu, 12 Nov, 2020 at 3:10 PM
Will my subscription renew?
The default setting for non-gift subscriptions is “renew”. The default setting for gift subscriptions is “not renew”. You can also choose whether your subsc...
Thu, 12 Nov, 2020 at 3:00 PM
How will my gift recipient be notified?
If you enter your recipient's email address and a gift message, they will receive an email notification with their message and tracking information whe...
Thu, 12 Nov, 2020 at 4:56 PM
Initial care when receiving your new plants
Please offer your plants extra care after their travels – they’ve come a long way! OPEN IMMEDIATELY:  Fresh air is the first step toward recovering from...
Thu, 12 Nov, 2020 at 6:25 PM
My plant is damaged – what do I do?
While we try our best to carefully package each plant, we understand things may happen beyond our control during transit and we want you to enjoy a healthy ...
Thu, 12 Nov, 2020 at 6:23 PM
My container is damaged – what do I do?
We’re happy to send replacements for any containers that may have arrived damaged. We want all our customers to experience the joy of putting their entire c...
Thu, 12 Nov, 2020 at 6:24 PM
How can I make updates to my account?
We understand that things can change and you may need to make updates to your account information. You can make changes to your shipping address, form of pa...
Thu, 12 Nov, 2020 at 4:11 PM
How do I edit my payment information?
To update your credit card on file first, log into your user portal here: https://www.theplantclub.com/customer/login. Scroll to the bottom of the page to t...
Thu, 12 Nov, 2020 at 4:30 PM
I’m concerned about my plant – can you help?
We want your plant to thrive in its new home and we’re always happy to give recommendations on plant care. Please reach out to us at sales@succulentsmonthly...
Thu, 12 Nov, 2020 at 6:27 PM