FAQ

When will my order ship?
We're as excited as you are to get your Succulents Monthly box on its way!    All boxes are typically shipped around the 25th of each month. If you a...
Wed, 29 Sep, 2021 at 12:17 PM
How much does shipping cost?
A flat rate shipping charge of $4.95 is applied to all boxes in your subscription. Shipping charges will generate at check-out when the address fields are c...
Wed, 29 Sep, 2021 at 12:26 PM
Do box collections repeat?
Our collections vary each month and we do not send the same box to our customers twice. Even if you (or your gift recipient) have previously subscribed, you...
Wed, 29 Sep, 2021 at 12:26 PM
Will my subscription renew?
Your on-file payment method will be charged on the 4th day of each renewal month and renew based on their original term length. If you’re unsure if y...
Wed, 29 Sep, 2021 at 12:08 PM
How To: Skip a Renewal
If you don't want to cancel your subscription, but aren't quite ready to renew, the option to skip your renewal might be exactly what you're ...
Wed, 29 Sep, 2021 at 12:13 PM
How will my gift recipient be notified?
If you enter your recipient's email address and a gift message, they will receive an email notification with their message and tracking information whe...
Wed, 29 Sep, 2021 at 12:26 PM
How To: Update Your Address
You can update the address for your subscription at any time. To do so, log into your account.  Once on your account page, you'll first need to add...
Wed, 29 Sep, 2021 at 12:14 PM
How to: Update Payment Information
To update your credit card on file first, log into your user portal here. Scroll to the bottom of the page to the box containing your current card informa...
Wed, 29 Sep, 2021 at 12:22 PM
Initial care when receiving your new plants
Please offer your plants extra care after their travels – they’ve come a long way! OPEN IMMEDIATELY:  Fresh air is the first step toward recovering from...
Wed, 29 Sep, 2021 at 12:23 PM
I’m concerned about my plant – can you help?
We want your plant to thrive in its new home and we’re always happy to give recommendations on plant care. Please reach out to us at sales@succulentsmonthly...
Wed, 29 Sep, 2021 at 12:20 PM