FAQ
We're as excited as you are to get your Succulents Monthly box on its way! Your order confirmation will provide you with your first box’s schedule...
Thu, 12 Nov, 2020 at 3:10 PM
The default setting for non-gift subscriptions is “renew”. The default setting for gift subscriptions is “not renew”. You can also choose whether your subsc...
Thu, 12 Nov, 2020 at 3:00 PM
If you enter your recipient's email address and a gift message, they will receive an email notification with their message and tracking information whe...
Thu, 12 Nov, 2020 at 4:56 PM
Please offer your plants extra care after their travels – they’ve come a long way! OPEN IMMEDIATELY: Fresh air is the first step toward recovering from...
Thu, 12 Nov, 2020 at 6:25 PM
While we try our best to carefully package each plant, we understand things may happen beyond our control during transit and we want you to enjoy a healthy ...
Thu, 12 Nov, 2020 at 6:23 PM
We’re happy to send replacements for any containers that may have arrived damaged. We want all our customers to experience the joy of putting their entire c...
Thu, 12 Nov, 2020 at 6:24 PM
We understand that things can change and you may need to make updates to your account information. You can make changes to your shipping address, form of pa...
Thu, 12 Nov, 2020 at 4:11 PM
To update your credit card on file first, log into your user portal here: https://www.theplantclub.com/customer/login. Scroll to the bottom of the page to t...
Thu, 12 Nov, 2020 at 4:30 PM
We want your plant to thrive in its new home and we’re always happy to give recommendations on plant care. Please reach out to us at sales@succulentsmonthly...
Thu, 12 Nov, 2020 at 6:27 PM
A flat rate shipping charge of $4.95 is applied to all boxes in your subscription. Shipping charges will generate at check-out when the address fields are c...
Mon, 28 Jun, 2021 at 10:52 AM