FAQ

COVID-19 UPDATE
We know you are all trying to process this current pandemic, but we want to let you know what we are doing at Succulents Monthly to stay safe and calm. We ...
Thu, 26 Mar, 2020 at 3:05 PM
When will my box arrive?
Your box will ship around the 25th of the month and you should receive an email with your tracking information at that time. If you are a new subscriber and...
Wed, 20 Nov, 2019 at 10:17 AM
Initial care when receiving your new plants
Please offer your plants extra care after their travels – they’ve come a long way! OPEN IMMEDIATELY:  Fresh air is the first step toward recovering from...
Wed, 20 Nov, 2019 at 12:56 PM
How much does shipping cost?
Shipping and handling is added during checkout and is a flat rate per shipment ($8.95 for the Succulents with Style and $8.95 for the Premium Mix Collection...
Mon, 21 Oct, 2019 at 11:17 AM
Do you take returns or exchanges?
We don’t accept returns or exchanges on subscription boxes or the items in them. But if an item arrives damages or is missing from your box, we’ll mail you ...
Mon, 12 Aug, 2019 at 4:18 PM
What happens if my succulents break during shipping?
Fortunately, succulents are VERY hardy, and can usually be revived. We want you to enjoy a happy and healthy plant, so we’re happy to ship you a replacement...
Wed, 20 Nov, 2019 at 10:19 AM
My delivery hasn’t turned up – what do I do?
If you are anticipating a delivery and it hasn’t shown as expected, please let us know immediately by emailing us at support@succulentsmonthly.com and we wil...
Mon, 12 Aug, 2019 at 4:27 PM
Will my subscription renew?
There are a few different scenarios with regard to subscription  renewals.  The most popular way to enjoy Succulents Monthly is experiencing  monthly collec...
Mon, 12 Aug, 2019 at 4:24 PM