We offer refunds for any unshipped orders. Once the orders have been shipped, we are glad to replace any damaged or defective products promptly. We require photos or other approved documentation for replacement requests. Please contact us at firstname.lastname@example.org or (850) 898-3295 to request refunds or replacements.
We are unable to offer refunds on shipments that have been marked 'delivered' by the shipping carrier. We recommend that you pay close attention to scheduled shipping dates and make arrangements to reschedule or redirect any packages that you will be unable receive. For lost or stolen packages, please reach out to us and we'll be happy to help.
We are glad to consider all other requests regarding product satisfaction on an individual basis. We grow best with a healthy dose of your feedback, so please reach out with any and all questions, comments, and curiosities. Thanks for experiencing Succulents Monthly and Happy Planting!