We offer refunds for any unshipped orders. Once the orders have been shipped, we are glad to replace any damaged or defective products promptly. We require photos or other approved documentation for replacement requests. Please contact us at firstname.lastname@example.org.
We are unable to offer refunds on shipments that have been marked 'delivered' by the shipping carrier. We recommend that you pay close attention to scheduled shipping dates and make arrangement to reschedule or redirect any packages that you will be unable to receive. If you would like to request 'signature required' for delivery please contact us at email@example.com.